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    Knowledgebase

    How Do I Cancel An Order?

    Order Cancellation Before Payment

    If you haven't paid for an order, there is no need to contact us. We recommend our customers to make 'test' order before 'true' order. So we receive hundreds of 'test' orders per day.
    You are under no obligation to pay for the orders which you placed.

    Order Cancellation Before Payment

    - If you have already paid for an order. Please contact us to cancel it A.S.A.P.
    - If you want to make a change on your order. You don't have to cancel it, please contact us to make the change.
    - etotalk is not able to cancel an order which was sent out.
    - If an order was placed in last 24 hours, order cancellation is free of charge.
    - If an order is over 24 hours old, you may need to pay extra fees.


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